Privacy Policy

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Last Updated: September 2023

1. Introduction

Welcome to The Cozy Dog Co. - A UK-based online shop specialising in the sale of snuggle sacks for pets. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you visit our website, make purchases, or interact with us.

By using our website, you consent to the practices described in this Privacy Policy. Please take the time to read this document carefully.

2. Information We Collect

We may collect the following types of personal information:

2.1. Information You Provide to Us

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit card or other payment information when making a purchase.
• Account Information: If you create an account, we collect your username and password.

2.2. Information We Automatically Collect

• Log Data: When you use our website, we may collect information that your browser sends, including your IP address, browser type and version, pages you visit, time and date of your visit, and other statistics.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, collect data on website usage, and improve our services. You can manage your cookie preferences through your browser settings.

2.3. Information We Receive from Third Parties

We may receive information about you from third-party services, such as payment processors or shipping companies, to fulfill your orders or provide customer support.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders.
• To provide customer support and respond to your inquiries.
• To improve our products and services.
• To send you updates, promotional offers, and newsletters with your consent.
• To ensure the security and integrity of our website.
• To comply with legal obligations.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, including payment processing, shipping, and marketing.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With Your Consent: We will share your information with third parties only with your explicit consent.

5. Your Rights

You have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request correction of inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information.
• Data Portability: You have the right to receive a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt out of receiving marketing communications at any time.

6. Data Security

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

The Cozy Dog Co. 45 Moncktons Avenue, Maidstone, Kent ME14 2QF - info@thecozydogco.co.uk

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the latest revision will be noted at the beginning of the document.

Please check this Privacy Policy periodically to stay informed about how we are protecting and using your personal information.

By using our website and services, you agree to the terms and conditions outlined in this Privacy Policy.

Effective Date: September 2023